How do I get the keys for the villa when I arrive?

Access to the villa is via a key lock box which means that you don’t have to pick up the keys from a central office.

What do I do if I have a problem with the villa (e.g. water leak)?

The villa is maintained by our established Management company who are on call 24hrs should an emergency arise. Their contact details are in your Villa information pack.

Will my pool be heated?

Pool heating is charged as an optional extra and usually recommended between October - April. Please note - If the air temperature drops significantly, the pool heater will switch off automatically to avoid damage to the pump. This is beyond our control and we or the managers cannot be held responsible.

What is included in the home?

Please refer to our page entitled “Facilities” to see a list of all items in each home.

How many people can sleep in my home?

The State of Florida govern this and is regardless of age and MUST not be exceeded. Only people named on the booking form may stay in the home. 3 bedroom home allows 6/7people. 4 bedroom allows 8/9 people 5 bedroom allows 10 people. 6 bedroom allows 12/13 people. 7 bed allows 14/15 people

What are the bed sizes?

Master bedrooms have a King or Queen size bed. Additional bedrooms have a double bed, twin beds or bunks.

How many bathrooms are there?

The Villa has three bathrooms, two en-suite and one communal.

What about TV?

The Villa has cable TV and DVD players in main living area and all bedrooms.

How do I find my rental home?

You will receive a “vacation package” approx 2 - 3 weeks before departure - this will include maps, directions, key details, hints & tips, etc.

What are the cancellation charges?

In the event you cancel your confirmed booking, the following charges will apply: More than 2 months before departure= $200 deposit Between 1 and 2 months before departure = 50% of rental cost Less than 1 month before departure = 100% of rental cost.

When are the payments due?

The booking deposit is required to confirm the reservation. Then the remaining balance minus the booking deposit is due 2 months before departure. A security deposit (or credit card swipe) is also required with the final balance.

What is the policy on pets?

Pets are NOT allowed in the rental home unless an agreement has been reached with us and the home owner and a pet deposit has been paid. If this rule is broken, the client will be asked to leave and will forfeit all payment.

When is my home cleaned?

Before you arrive and after you leave. This is a self catering vacation - so you will be responsible for cooking, cleaning, etc. All homes are fitted with washers, dryers, vacuum cleaners, mops etc. for everyday cleaning. Additional cleaning or maid service can be arranged for an extra charge.

Will my home have a phone?

Yes. All homes have a telephone installed. Local calls are free of charge however you will need to pay for any calls made outside of the local area.

If I arrive late at night can I buy groceries?

There are many supermarkets in Florida. Some open 24 hours a day. However if you request it in advance we can arrange a “Welcome food pack” that includes basic items to carry you over to the next day. There is a charge for this service.

What are check-in and check-out times?

The home will be ready for a check in time of 4 pm. We ask that guests check out by 10 am on departure day. Late check-outs and early check-ins may sometimes be allowed by special request.